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Support Coordination

Support Coordination, providing you with as much or as little assistance as you need

No matter where you are in your NDIS journey, have a chat to our friendly team today about how we can help you maximise your plan and coordinate your supports.

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What is Support Coordination?

Support Coordination helps build your ability to act independently. This can include empowering you to access and co-ordinate your supports, and providing assistance to help you participate more in your community. 

The NDIA may consider adding Support Coordination to your plan if there are reasons you could experience challenges navigating the NDIS or managing your providers efficiently.

Download our simple guide to Support Coordination here.

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The three levels of Support Coordination

Integra offers three levels support coordination, providing as much or as little assistance as you need.

1. Support Connection

Integra is able to provide assistance upfront in helping you find the right providers to meet your needs.

2. Support Coordination

We can also go a step further to coordinate your range of supports, both funded and mainstream.

3. Specialist Support Coordination

We offer specialist support such as resolving points of crisis, parenting training and helping you integrate into your network or community.

NDIA will consider your circumstances and fund the most appropriate level of Support Coordination. If you’re in your first plan, and you don’t have the assistance of an LAC, it’s most likely that Support Connection and Coordination will be funded. A very small percentage of people require Specialist Support Coordination, however this is generally only funded for a short period of time. The NDIA may consider adding Support Coordination to your plan if there are reasons you could experience challenges navigating the NDIS or managing your providers efficiently. Learn more here.

What Support Coordination involves

In general, Support Coordination involves us helping you get all your supports up and running and operating optimally. This includes informal, mainstream and community supports, as well as funded supports. 

Specifically, this might involve help with:

  • Coordinating supports and participating in your community
  • Finding and securing specialist disability accommodation
  • Making sure services such as housing, education, justice and health meet their obligations
  • Supporting you to achieve greater independence to self-direct services and supports in the longer term
  • Being there for you in times of crisis
  • Providing the NDIA with reports on outcomes and success indicators within the agreed reporting frequency

'It is also the role of Support Coordinators to build capacity of participants to make the most of the flexibility in their plans, meaning what is decided at the beginning of the year may change as the year goes on' (ref: Evie Naufal, Disability Services Consulting).


The benefits of Support Coordination

Support Coordination is all about enhancing your ability to manage and direct your own services. It provides the flexibility to help you find the community, employment and accommodation options that are right for you. 

You’ll be able to take advantage of benefits such as:

  • Better co-ordination of your range of services
  • Early intervention and timely service responses
  • Identification and exploration of increased support options
  • Consistent monitoring of the performance of services
  • Increased quality and safeguards


Finding the right Support Coordinator

Raise your expectations and take the time to find the right one for you. Consider asking the Support Coordinators you are meeting questions like:

  1. What stories can you tell me about times you’ve worked with people like me? (where the “like me” refers to whatever characteristics you consider to be most important, e.g. goals, interests, family or living situation, age, disability type, package size, support/medical needs)
  2. What do you think success towards my goals would look like?
  3. How will you manage any conflicts of interest or biases, for example if your organisation is a potential provider of another NDIS support for me?
  4. Given how many hours of support coordination I have been funded for, how many hours do you imagine you will spend in the different parts of support coordination, i.e.
    • Talking with me about my goals
    • Showing me my options in service providers
    • Resolving points of crisis
    • Liaising with the NDIA or LAC
    • Drawing up service agreements
    • Connecting me to mainstream, informal or community supports 
  5. What kinds of mainstream, community or informal supports have you connected people to in the past?
  6. What are the meaningful differences between the providers you want me to choose between?
  7. How do you intend to build my capacity to coordinate my own supports?


What Support Coordination doesn't do

This seems obvious to say and the NDIA have put guidelines in place to oblige providers to mitigate this potential bias but we still hear of an alarming number of providers coordinating supports for existing clients and simply rolling over existing arrangements, without engaging in conversations about what opportunities are available to them with their NDIS funds. This is problematic (to say the least) and a missed opportunity for participants who are paying for a support they are simply not receiving. It is also a problem we think the NDIA is likely to have to resolve in the future. 

Lastly, start as you mean (and will need) to finish.  Set up Support Coordination now with a capacity building, conflict of interest free, independent focus.

 (ref: Evie Naufal, Disability Services Consulting).


> Learn more about Integra's other Disability Services 
> Call 1300 937 187 for more information

> Get in touch about Support Coordination today


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